Hannah carried out a perception survey for the Earls Colne Recreation Club (ECRC). We were looking to understand of what actions could be taken to make joining the club a more attractive proposition. Hannah exceeded our expectations. She took a collaborative and constructive approach to working with our team, was very prompt at coming back with deliverables. Her research data and presentation of the feedback was extremely well constructed and clear. The club now has objective feedback enabling us to make decisions on what issues need to be addressed and the actions that have to be implemented.